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Delivery Conditions outside Finland

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Shipping to United States starts from None for letters and € 27.95 for parcels.

These delivery conditions are for the following countries:

Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United States of America.

 

Handling time for orders

We ship all orders placed before 15:00 (EET) on the same business day.

We handle orders only during business days (Mon – Fri). We do not ship during weekends or Finnish bank holidays (6.12. Independence Day for example).

 

Delivery countries

Currently, we ship to following countries outside of Finland:

Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United States of America.

If you want your order to be shipped to a country which is not listed, please contact us via e-mail info@retrogametycoon.com and ask if shipping could be arranged.

 

Transit time for orders

We use DHL Economy Select and DHL Express services for our international orders.

For most of the countries, we also offer Posti Parcel Connect which will be dispatched using Finnish Posti (Finnish national postal service) from Finland. These will be then passed over to the corresponding country’s local post service. For Sweden and Denmark, we offer Posti PickUp Parce as a delivery service. Delivery is done by Bring. All international packages are sent with a tracking code, which we will provide via email.

Note that we ship all orders placed before 15:00 P.M. (EET) so handling might add one extra day to the total delivery time.

See below the estimated times for different countries. We handle orders only during business days (Mon – Fri). We do not ship during weekends. All delivery estimates are therefore counted in business days.

 

Country

 

DHL Express Worldwide

 

DHL Economy Select

 

Posti Parcel Connect

 

Delivery estimate in days from cutoff time*

Austria

1-2

2-6

4-5

Belgium

1-2

2-6

4-5

Bulgaria

1-2

2-6

5-8

Canada

2-4

N/A

N/A

Croatia

1-2

2-6

5-8

Czechia

1-2

2-6

4-5

Denmark

1-2

2-6

3-4

Estonia

1-2

2-6

N/A

France

1-2

2-6

N/A

Germany

1-2

2-6

3-4

Greece

1-2

2-6

N/A

Hungary

1-2

2-6

4-6

Ireland

1-2

2-6

N/A

Italy

1-2

2-6

N/A

Japan

2-4

N/A

N/A

Latvia

1-2

2-6

N/A

Lithuania

1-2

2-6

N/A

Luxembourg

1-2

2-6

4-5

Malaysia

5-7

N/A

N/A

Malta

2-4

N/A

N/A

Netherlands

1-2

2-6

4-5

Poland

1-2

2-6

4-5

Portugal

1-2

2-6

5-8

Romania

1-2

2-6

5-8

Slovakia

1-2

2-6

4-5

Slovenia

1-2

2-6

4-6

Spain

1-2

2-6

4-7

Sweden

1-2

2-6

2-4

United States

2-4

N/A

N/A

United Kingdom

N/A

N/A

N/A

 

The cutoff time is 15:00 PM (EET). For orders after the cutoff, one day gets added to the delivery estimate.

 

Customer service

You can contact us via email at info@retrogametycoon.com. We strive to answer all customer emails within a business day.

We provide service in English but don’t hesitate to contact us in our own language. We will use Google translate in these cases and do our best to solve any problems if any arise when you do business with us :)

 

Payment methods

For international customers outside Finland, we accept credit card payments and PayPal. The credit card payments are handled by Finnish payment service Paytrail (https://www.paytrail.com/en).

You can also pay for your order partly or in full by store credits. You can receive store credits by trading us games in trade value or by monthly purchases via our Bonus Club loyalty program membership.

You need to register an account where the credits will be saved, and you can use them freely on all our products!

 

Currency

All payments are made in Euros except for Sweden where we accept Swedish Krones.

All products include the standard Finnish VAT rate of 24% except for books that have a reduced rate of 10%. You can see the VAT rate for a specific product on the product page.

 

Customs declaration

When ordering games, consoles, or accessories outside of the EU please note that a customs declaration will de done to your order. We will always add the exact price of the product to the customs declaration. Before you place an order, please check with your local customs how much import fees you might have to pay.

 

Return policy

Online orders have a standard 14-day return policy. The product must be in the same condition as it was at the time of purchase. If the customer has purchased a new product which is still in factory made shrink wrap or is still otherwise sealed and it is opened, and its value has been therefore significantly demised (collector’s item) we will reduce this value from the final refund amount.

The customer is responsible for any costs unless otherwise agreed with our customer service. We return you payment via PayPal or wire transfer. We also offer to return your payment using store credits which we will add to your used account, making the process faster in case you want to purchase another product. To use store credits, you need to register an account.

 

Damaged or missing items

Retrogametycoon offers a 30-day warranty for used retro games, consoles, and accessories. If you receive a damaged product or your order is missing an item, please send an email detailing the issue to info@retrogametycoon.com. Don’t forget to mention your name, email address, and order number which can be found on the receipt that was included in the package. We will respond as quickly as we are able to via email.

 

Address for return

Please contact us always before you are returning any products. This way we will be able to make the process fast and easy for both parties.

 

Receiver: Retrogametycoon Oy

Address:

Pasilan Puistotie 8, Business Space 3

00240 Helsinki

Finland